Connection issues, account security, and support

Check these items in order:

1. Confirm on the Dashboard that the subscription is active and traffic remains.
2. Update the subscription in the client and test another online node.
3. Confirm the client is enabled, the device time is correct, and test both Wi‑Fi and mobile data.
4. Restart the client and avoid running two network clients at the same time.

If your subscription URL was exposed, reset subscription information in User Center, then import the new URL on every device. The old URL will stop working.

For help, open My Tickets, select New ticket, and include the device OS, client name, time of the issue, error text, and a screenshot. Never include passwords, verification codes, or the full subscription URL. Include the order number for billing issues. You can also contact [email protected].

Use SNSCDN only in compliance with laws that apply where you are located and where the service is used.